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About AudioBuy Australia

All products sold by AudioBuy are shipped and sourced from Ebay authorised dealers through Ebay's global shipping program (USA). If your order is not in stock at the time of purchase , your credit card will not be billed. If you have ordered a product from the AudioBuy Australia website and it is not in stock , we will email you with a timeframe for delivery and will not bill your credit card until the item is in stock and has shipped with tracking details. Please contact us using the message form below to enquire about our stock levels for any product. All in stock items are dispatched within 3 business days.

Please reference your order number if you require an order update or tracking information. AudioBuy Australia is a division of AudioBuy LLC - we ship all products direct from the USA (Wilmington , Delaware) and offer guaranteed landed costs for all musical equipment and accessories purchased and shipped from the AudioBuy.com.au website. Our Australian office located at 802 Pacific Hwy , Suite 1A Level 2 , Gordon 2072 , New South Wales , Australia is intended for administration purposes only and does not hold stock or employ staff for customer support queries related to online sales. All items sold are returned or replaced if they arrive damaged or experience manufacturer defects during our 1 year warranty period.


Urgent Enquiries
If you have an order in pending status with AudioBuy which requires urgent attention - Please include the word 'Urgent' in the subject line of your email. This will ensure your enquiry is pushed to the top of our response queue and you can expect a reply within 12 hours. Please include your order number in all correspondence. Your order number was included in the confirmation you received after purchase and can be viewed in your account (example order ID : 200001081).

 
 


Shipping & Billing

All products sold by AudioBuy.com.au Australia are shipped and sourced from Ebay authorised dealers through Ebay's global shipping program (USA). When an item is purchased on our website , the authorised dealer on Ebay will ship your item through Ebay's global shipping program , if your order is not in stock you will be notified and your order will be shipped when stock is made available from the manufacturer. Please contact us using  the message form below if you need assistance with order updates , invoices , stock requests , product information or general enquiries.When your order has shipped , to track your item please enter your tracking number into the bar below.


Ebay's Global Shipping Program

Ebay's Global Shipping Program greatly simplifies shipping items to an international buyers. When shopping online , you may notice that some items are only offered by sellers in the US. AudioBuy.com.au connect these 2 market places and offer free international shipping to most countries including Australia through Ebay's Global Shipping Program. The Global Shipping Program makes it much easier for buyers outside of the US to purchase items and have them shipped to Australia and most other countries. The US seller ships the item to a local global shipping provider, and the global shipping provider ships the item to you.

When you purchase an item through our Global Shipping Program you get international tracking at no additional charge and your purchase is eligible for coverage through PayPal's Purchase Protection. Once AudioBuy.com.au Australia has shipped your item, you'll receive an email letting you know that your order has shipped. The email includes a global tracking number which enables you to track your item as it travels from the shipping center to you. For an item to be eligible to be shipped to you through the Global Shipping Program, the package must not weigh more than 500 kilograms or exceed a dimensional weight of 2000. For this reason we do not internationally ship grand pianos or certain models of combination amplifiers. *With the exception of shipments to Canada, delivery to P.O. Boxes is not supported by the Global Shipping Program. Shipments to APO or FPO addresses are also not supported.

Tracking Your Order

When your order has shipped , your tracking information will be emailed to you. We ship through USPS Mail , Fedex and DHL depending on the size , weight or value of the goods. Please check below for links to the carrier's websites :

http://www.usps.com
https://dm.mytracking.net/globegistics/dmportalv2/externaltracking.aspx
http://www.dhl.com.au
http://www.fedex.com

* If your USPS tracking number is not yet updated on the USPS.com website , please check the alternate URL (MyTracking.net).

Refunds

If your order has not shipped and you require a refund , please contact us and we will process your refund within 2 business days. We encourage all customers to contact us for refund requests as bank/paypal disputes may take some time to investigate and process on their end. When contacting us for tracking details , order updates or refunds , be sure to include your order ID (between 3-5 digits).

Stock Availability

Most items are in stock with a varying number of authorised Ebay sellers. If your order is not in stock at the time of purchase , we will contact you with a timeframe for delivery. Alternatively we will refund your Paypal payment upon request. Please note : If an order you have placed on the AudioBuy.com.au website cannot be shipped for an extended period of time due to backorder or discontinued status - we will refund your Paypal payment immediately.

Electrical Products / Voltage Compatability

Electronic products listed on the AudioBuy.com.au Australia website are shipped from the USA. Depending on the product , its operating voltage will either be 110VAC or 100-240VAC for global use. Most manufacturers of electronic items set their products to operate at all voltages (100-240VAC) while some manufacturers such as DBX and Marshall manufacture 110VOLT units inside the American market.

*Most of the products listed on the AudioBuy.com.au operate at 100-240VAC which will function correctly in Australia. However , some manufacturers and products we ship to Australia are set to operate at 110VOLT which will require a step down transformer or fuse change in order to function correctly in Australia. Please contact us before purchasing if you have any questions related to the operating voltage of products.

Counterfeit Warning - Buyer Beware!

Before buying online it pays to check the retailer is shipping genuine product and not one of the many counterfeit knock-offs now available online. As an example , Fender guitars are manufactured and shipped from the USA. Counterfeit Fender guitars will be made in another country such as China and/or shipped from a location outside of the United States (country of manufacture). We offer Paypal buyer protection on all online purchases because we stand behind our products and do not deal in second hand or counterfeit knock offs. Please contact us if you are concerned about a counterfeit or "fake" item being listed on another website - We will respond to you with a recommended course of action. All products sold on the AudioBuy.com.au website are legitimate and sourced from authorised Ebay dealers.

Delivery

If your order is not in stock at the time of purchase you'll be notified via email and your order(s) will ship when stock becomes available. If your order is unable to be shipped quickly we will inform you of delays where you can opt for a refund , a suitable replacement or continuation of the order. Due to the large number of products we sell , not all products are in stock at any given time. The same applies for all items which have recently been discontinued with the manufacturer. If there is an item which has been discontinued , our catalogue will update approximately once every fortnight to reflect changes in stock availability.

AudioBuy.com.au retail a wide range of musical instruments including guitars , recording gear , acoustic guitars , pickups , microphones , headphones , mixers , audio interfaces , DI boxes and accessories from major brands such as Gibson , Fender , Schecter , Shure , Ibanez , Digitech , Yamaha , Roland etc. All of our listed prices are 100% inclusive of all international shipping costs and free shipping throughout Australia. Unlike many online retailers , AudioBuy.com.au do not require a minimum purchase in order to qualify for free shipping. When your order has shipped , please enter your USPS tracking details into the toolbar below. Or visit the USPS.com website to track your order.

Prices Subject To Change

All prices on the AudioBuy.com.au Australia website are listed and billed in Australian Dollars. Once you have added your item(s) to cart , the total value for your order will be shown in AUD Dollars and billed to your credit card and/or Paypal account in Australian (AUD) Dollars. Once your order has been placed , your order will be processed by our staff and dispatched immediately or when stock becomes available (please see above for more information regarding our general timeframes for delivery).

Order updates and customer communication

To check the status of your order please contact us (message form below). If you're unable to login to your AudioBuy.com.au account after Paypal checkout , please reset your password or contact us directly. To sign in to your account please click the "Sign In" button at the top of the page.

Import Tax & Duty

Orders valued above $2500 AUD may incur import tax/duty charges upon entry into Australia. All orders valued below $2500 AUD will not incur any import tax/duty charges upon entry into Australia. Currently the Australian government imposes a 10% tax/duty charge on certain import merchandise. If your order has a total value of $2500 AUD , you may wish to contact us or your local Australian body to request a calculation of import tax/duty before placing your order. Below we have listed example orders and the import tax/duty which would be apply upon entry into Australia. *Unless shipping within the State of Delaware , all online transactions and sales receipts exclude sales tax.

Import tax/duty is payable on some larger orders , for example...

Order Value (AUD) Import tax (AUD) ~Total (Delivered)
AUD $500 AUD $0 AUD $500
AUD $1,000 AUD $0 AUD $1,000
AUD $1,500 AUD $0 AUD $1,500
AUD $2000 AUD $0 AUD $2000
AUD $2,500 AUD $90 AUD $2,590
AUD $5,000 AUD $180 AUD $5,180
AUD $10,000 AUD $360 AUD $10,360


Australia Post Australia Post

If your Australian consignment cannot be delivered after failing several delivery attempts , it will be held pending re-delivery or pickup at your local Australia Post depot. If your order is being held at your local depot , please contact AUS POST by phone 03 8847 9045 and quote your USPS , DHL or Fedex tracking number to arrange pickup or schedule delivery.

International Shipping Returns & Exchanges

All international customers will be responsible for shipping costs involved in returning product back to our premises for store credits or item replacements. If you have questions about our international shipping policies please contact us before you make your purchase.

We try to ensure that in-stock orders are processed within 48 hours of the order being placed, but some circumstances may prevent this (IE. Stat Holidays). We ship all orders as soon as possible. Once your order leaves our warehouse you will receive an email with tracking information. All delivery times listed are measured in Business Days, meaning Monday-Friday.

Frequently Asked Questions

Are there warranties on my purchase?
All products listed on the AudioBuy.com.au website are covered under a one year return to base manufacturer's warranty. This warranty applies to all product(s) which have developed a manufacturer defect during use and will not apply for goods damaged from mis-use or incorrect use of its intended purpose. Please contact AudioBuy.com.au if you have any further questions about the manufacturer's warranty we provide (Flying Solo).

How do I track my order?
Once your online order has been dispatched , we email through tracking details which can be tracked using the above tracking tool or on the USPS.com website. Please note : Tracking details require approximately 24 hours before they can be accessed on the USPS website. If you have not received your tracking details post shipment , please contact us and we will email your tracking number within 1-2 business days. Our listed prices are quoted in AUD (Australian Dollars) and are inclusive of all international shipping costs. Default shipping method is USPS Priority. For Fedex or DHL shipping quotes , please contact us.

How much is shipping?
All products listed on our website include free shipping. Upgrade options are available such as Fedex or Next Day Air and can be calculated by contacting us. Advertised pricings on our website include free international shipping to Australia and all other countries serviced by USPS/UPS/FEDEX. All prices on the AudioBuy.com.au website are inclusive of all shipping costs both internationally and throughout Australia. By default all items ship via USPS (6-7 day transit time). Advertised pricings assume delivery with USPS and Australia post for final delivery.

Do you price match?
If you see a lower price from a reputable company, please contact us and we will attempt to match or beat it! AudioBuy Australia adhere to Minimum Advertised Pricing but we are able to offer a lower price over the phone or through emails. Please contact us with the product name and supporting documentation the item is listed on another website at a lower price. We can be contacted by phone , email or through our social networking channels such as Google and Twitter.

What if I want to return an item for a full refund?
We want to provide a great worry-free shopping experience for our customers, so we do offer a return policy. If it is within 30 days of the item being delivered, please contact us to request an RMA for refund. We do NOT accept any returns, exchanges or refunds for any books, and/or any OPENED software or CD/DVDs, mouthpieces, and harmonicas.

What are the most common regions of Australia we ship to?
Perth , Broome , Darwin , Alice Springs , Adelaide , Townsville , Rockhampton , Brisbane , Gold Coast , Newcastle , Sydney , Canberra , Melbourne , Hobart , Tasmania , Victoria , Bendigo and Balarat.

To contact AudioBuy Australia please email (sales@audiobuy.com.au) , phone (02 8607 8304) , or leave a message on our online support and review forum. Please reference your order number if you require an order update or tracking information.

Urgent Enquiries
If you have an order in pending status with AudioBuy which requires urgent attention - Please include the word 'Urgent' in the subject line of your email. This will ensure your enquiry is pushed to the top of our response queue and you can expect a reply within 12 hours. Please include your order number in all correspondence. Your order number was included in the confirmation you received after purchase and can be viewed in your account (example order ID : 400000309).

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