AudioBuy Australia Consumer Information & Customer Support
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Email : firstname.lastname@example.org
Phone : 02 8607 8249
International : +61 2 8607 8249
If your purchased product requires repair or replacement under warranty please contact AudioBuy in all cases. 3rd party Australian importers and distributors may request payment for their labour so it is always best to contact AudioBuy for free warranty repair/replacement (minimum period of one year). General customer support , length of serviceable warranty , pricing and order history are all important factors to take into consideration before buying online. Please read our terms below before proceeding with your order or contact us using the form below. We do not currently offer phone support but have staff available Monday-Sunday to answer any questions with a fast response time during weekdays. Response times during the weekend may require 12-24 hours.
Billing , Payments & Shipping Information
If you just placed your order, what you are seeing on your bank account is an authorisation (not a charge). This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. After your order is placed on the AudioBuy website , we will confirm your entire order is in stock and ready to ship. Prior to order shipment we will then proceed to bill or "charge" your credit or debit card for the order total. In the event where your entire order is not in stock , we will not charge your credit or debit card. You will be notified by email or phone if your order is not in stock and given the option to either cancel your order or wait for your order to be shipped once stock arrives. Note : If we do not have an item in stock , it generally takes one(1) week to order in and dispatch.
To avoid ordering item(s) which are not readily in stock , please contact us before checking out to request stock availability and/or arrival times for the products you are interested in purchasing from our website. AudioBuy.com.au Australia list and bill all prices in Australian Currency (AUD). There are no currency conversion costs or hidden cross-border fees. The total price (AUD) you see in your shopping cart is the total amount which will be authorised to your credit or debit card.
Fraudulent Orders & Unauthorised Credit Card Payments
All credit card payments are screened and verified before we are able to dispatch your order - this security measure is in place to ensure the transaction has been authorised by the card owner. Under no circumstances do we process card payments which are unauthorised. Unauthorised credit card payments will be reversed immediately to the credit card used to complete the transaction.
Please reference your order number if you require an order update or tracking information.
AudioBuy Australia is a division of AudioBuy LLC - we ship all products direct from the USA (Wilmington , Delaware) and offer guaranteed landed costs for all musical equipment and accessories purchased and shipped from the AudioBuy.com.au website. All items sold are returned or replaced if they arrive damaged or experience manufacturer defects during our 1 year warranty period.
If you have an order in pending status with AudioBuy which requires urgent attention - Please include the word 'Urgent' in the subject line of your email. This will ensure your enquiry is pushed to the top of our response queue and you can expect a reply within 1 business day (excluding weekends). Please include your order number in all correspondence. Your order number was included in the confirmation you received after purchase and can be viewed in your account (example order ID : 200001081).
Tracking Your Order
- Your tracking information will be emailed to you 4-12 hours before it is picked up by the postal service.
- We ship through USPS Mail , Fedex and DHL depending on the size , weight and value of the goods.
- If you require a specific postal method , please let us know in the comments form during checkout.
- If your order has shipped with USPS - Please allow the USPS.com online tracking system 12-24 hours to show tracking & scan progress.
If your order has not shipped and you require a refund , please contact us and we will process your refund within 2 business days. We encourage all customers to contact us for refund requests as bank disputes may take some time to investigate and process on their end. When contacting us for tracking details , order updates or refunds , be sure to include your order ID (between 3-5 digits).
Most items are in stock with a varying number of authorised Ebay sellers. If your order is not in stock at the time of purchase , we will contact you with a timeframe for delivery. Alternatively we will refund your payment upon request. Please note : If an order you have placed on the AudioBuy.com.au website cannot be shipped for an extended period of time due to backorder or discontinued status - we will refund your payment immediately.
Electrical Products / Voltage Compatability
Electronic products listed on the AudioBuy.com.au Australia website are shipped from the USA. Depending on the product , its operating voltage will either be 110VAC or 100-240VAC for global use. Most manufacturers of electronic items set their products to operate at all voltages (100-240VAC) while some manufacturers such as DBX and Marshall manufacture 110VOLT units inside the American market.
*Most of the products listed on the AudioBuy.com.au operate at 100-240VAC which will function correctly in Australia. However , some manufacturers and products we ship to Australia are set to operate at 110VOLT which will require a step down transformer , plug adaptor or fuse change in order to function correctly in Australia. Please contact us before purchasing if you have any questions related to the operating voltage of products.
Counterfeit Warning - Buyer Beware!
Before buying online it pays to check the retailer is shipping genuine product and not one of the many counterfeit knock-offs now available online. As an example , Fender guitars are manufactured and shipped from the USA. Counterfeit Fender guitars will be made in another country such as China and/or shipped from a location outside of the United States (country of manufacture). We offer buyer protection on all online purchases because we stand behind our products and do not deal in second hand or counterfeit knock offs. Please contact us if you are concerned about a counterfeit or "fake" item being listed on another website - We will respond to you with a recommended course of action. All products sold on the AudioBuy.com.au website are legitimate and sourced from authorised Ebay dealers.
If your order is not in stock at the time of purchase you'll be notified via email and your order(s) will ship when stock becomes available. If your order is unable to be shipped quickly we will inform you of delays where you can opt for a refund , a suitable replacement or continuation of the order. Due to the large number of products we sell , not all products are in stock at any given time. The same applies for all items which have recently been discontinued with the manufacturer. If there is an item which has been discontinued , our catalogue will update approximately once every fortnight to reflect changes in stock availability.
AudioBuy.com.au retail a wide range of musical instruments including guitars , recording gear , acoustic guitars , pickups , microphones , headphones , mixers , audio interfaces , DI boxes and accessories from major brands such as Gibson , Fender , Schecter , Shure , Ibanez , Digitech , Yamaha , Roland etc. All of our listed prices are 100% inclusive of all international shipping costs and free shipping throughout Australia. Unlike many online retailers , AudioBuy.com.au do not require a minimum purchase in order to qualify for free shipping. When your order has shipped , please enter your USPS tracking details into the toolbar below. Or visit the USPS.com website to track your order.
Prices Subject To Change
All prices on the AudioBuy.com.au Australia website are listed and billed in Australian Dollars. Once you have added your item(s) to cart , the total value for your order will be shown in AUD Dollars and billed to your credit card and/or Paypal account in Australian (AUD) Dollars. Once your order has been placed , your order will be processed by our staff and dispatched immediately or when stock becomes available (please see above for more information regarding our general timeframes for delivery).
Order updates and customer communication
To check the status of your order please contact us (message form below). If you're unable to login to your AudioBuy.com.au account after checkout , please reset your password or contact us directly. To sign in to your account please click the "Sign In" button at the top of the page.
Import Tax & Duty
Orders valued above $2500 AUD may incur import tax/duty charges upon entry into Australia. All orders valued below $2500 AUD will not incur any import tax/duty charges upon entry into Australia. Currently the Australian government imposes a 10% tax/duty charge on certain import merchandise. If your order has a total value of $2500 AUD , you may wish to contact us or your local Australian body to request a calculation of import tax/duty before placing your order. Below we have listed example orders and the import tax/duty which would be apply upon entry into Australia. *Unless shipping within the State of Delaware , all online transactions and sales receipts exclude sales tax.
Import tax/duty is payable on some larger orders , for example...
|AUD $500||AUD $0||AUD $500|
|AUD $1,000||AUD $0||AUD $1,000|
|AUD $1,500||AUD $0||AUD $1,500|
|AUD $2000||AUD $0||AUD $2000|
|AUD $2,500||AUD $90||AUD $2,590|
|AUD $5,000||AUD $180||AUD $5,180|
|AUD $10,000||AUD $360||AUD $10,360|
If your Australian consignment cannot be delivered after failing several delivery attempts , it will be held pending re-delivery or pickup at your local Australia Post depot. If your order is being held at your local depot , please contact AUS POST by phone 03 8847 9045 and quote your USPS , DHL or Fedex tracking number to arrange pickup or schedule delivery.
International Shipping Returns & Exchanges
All international customers will be responsible for shipping costs involved in returning product back to our premises for store credits or item replacements. If you have questions about our international shipping policies please contact us before you make your purchase.
We try to ensure that in-stock orders are processed within 48 hours of the order being placed, but some circumstances may prevent this (IE. Stat Holidays). We ship all orders as soon as possible. Once your order leaves our warehouse you will receive an email with tracking information. All delivery times listed are measured in Business Days, meaning Monday-Friday.
Frequently Asked Questions
Are there warranties on my purchase?
All products listed on the AudioBuy.com.au website are covered under a one year return to base manufacturer's warranty. This warranty applies to all product(s) which have developed a manufacturer defect during use and will not apply for goods damaged from mis-use or incorrect use of its intended purpose. Please contact AudioBuy.com.au if you have any further questions about the manufacturer's warranty we provide.
How do I track my order?
Once your online order has been dispatched , we email through tracking details which can be tracked using the above tracking tool or on the USPS.com website. Please note : Tracking details require approximately 24 hours before they can be accessed on the USPS website. If you have not received your tracking details post shipment , please contact us and we will email your tracking number within 1-2 business days. Our listed prices are quoted in AUD (Australian Dollars) and are inclusive of all international shipping costs. Default shipping method is USPS Priority. For Fedex or DHL shipping quotes , please contact us.
How much is shipping?
All products listed on our website include free shipping. Upgrade options are available such as Fedex or Next Day Air and can be calculated by contacting us. Advertised pricings on our website include free international shipping to Australia and all other countries serviced by USPS/UPS/FEDEX. All prices on the AudioBuy.com.au website are inclusive of all shipping costs both internationally and throughout Australia. By default all items ship via USPS (6-7 day transit time). Advertised pricings assume delivery with USPS and Australia post for final delivery.
Do you price match?
If you see a lower price from a reputable company, please contact us and we will attempt to match or beat it! AudioBuy Australia adhere to Minimum Advertised Pricing but we are able to offer a lower price over the phone or through emails. Please contact us with the product name and supporting documentation the item is listed on another website at a lower price. We can be contacted by phone , email or through our social networking channels such as Google and Twitter.
What if I want to return an item for a full refund?
We want to provide a great worry-free shopping experience for our customers, so we do offer a return policy. If it is within 30 days of the item being delivered, please contact us to request an RMA for refund. We do NOT accept any returns, exchanges or refunds for any books, and/or any OPENED software or CD/DVDs, mouthpieces, and harmonicas.
What are the most common regions of Australia we ship to?
Perth , Broome , Darwin , Alice Springs , Adelaide , Townsville , Rockhampton , Brisbane , Gold Coast , Newcastle , Sydney , Canberra , Melbourne , Hobart , Tasmania , Victoria , Bendigo and Balarat.
If you have an order in pending status with AudioBuy which requires urgent attention - Please include the word 'Urgent' in the subject line of your email. This will ensure your enquiry is pushed to the top of our response queue and you can expect a reply within 12 hours. Please include your order number in all correspondence. Your order number was included in the confirmation you received after purchase and can be viewed in your account (example order ID : 400000309).